Terms and Conditions, use of website:
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Erwood Station Craft Centre's or ESCC relationship with you in relation to this website.
The term 'Jo Oddie Animal Portrait Artist', 'Jo Oddie' or 'us' or 'we' refers to the owner of the website whose registered office is 5 Malvern House, Llanwrtyd Wells, Powys. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Joanne Oddies prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Data and Privacy
Your data will not be shared, sold or divulged to anyone or any company.
Terms and Conditions of Sales
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within 8 working days following receipt of your goods. You must inform us of your wish to cancel in writing within 8 working days following the date of receipt and must take reasonable care of the products and not use them. You should return products to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return products to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
Please write to the following address to cancel an order: 5 Malvern House, Llanwrtyd Wells, Powys. requesting a cancellation and enclosing the following details: order number, name and contact details or email your details to This email address is being protected from spambots. You need JavaScript enabled to view it.
For full details of your rights under the Distance Selling Regulations, please contact your local Trading Standards office or Citizens' Advice Bureau.
Full details of how to return goods can be found in the Returns section below.
Please allow 28 days for delivery unless purchasing a commission.
Please NOTE: Refunds can not be given for commissions as this is a bespoke service.
Refunds:
You have the right to return your goods for a full refund including P & P within 8 days of receipt of goods, the customer shall pay the return postage.
All refunds will be processed within 30 days of receipt of the returned goods.
Please include your original order number on the outside of the package.
Please see above Terms and Conditions as to the care of goods whilst in your possession.
Please return the goods to:
Returns (your order number)
Joanne Oddie
5 Malvern House, Llanwrtyd Wells, Powys.
Exchanges/Returns.
If you wish to exchange your goods please return them unused within fourteen days. If they are faulty we will of course replace them.
If you are returning them for any other reason please include payment for replacement postage.
Returns Address:
Joanne Oddie
5 Malvern House, Llanwrtyd Wells, Powys.
